Google Sheets
Microsoft Office
Time Management
Customer Service
Administrative Support
E-commerce Support
Communication Skills
Data Entry
Problem-Solving
Manage returns, refunds, exchanges, and disputes in line with company policy and each platform's guidelines.
Coordinate with TikTok Shop affiliates/creators and manage sample/commission requests where applicable.
Track shop performance metrics such as Shopee Penalty Points, TikTok Shop health score, response rate, and fulfillment rate, and take corrective action to stay compliant.
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Financial Coordination: Liaise with end-financiers, solicitors, and internal Finance teams on billing matters, loan disbursement, redemption sums, and collections to ensure smooth transaction flow.
Compliance & Verification: Verify sales documents, customer information, and payment details to ensure compliance with company SOPs, SPA requirements, and regulatory standards.
Customer & Stakeholder Coordination: Act as a point of contact for purchasers, solicitors, bankers, and internal teams to resolve queries and ensure smooth coordination of transactions.
...
Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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Follow up on client store order status and assist in recording orders, deliveries, returns, and after-sales information.
Assist the operations team in preparing TikTok Shop campaign materials, such as promotion details, live-stream product lists, and discount information.
Assist in organizing sales data, store performance data, and basic reports.
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fast responses
Basic Excel or Google Sheets skills
Interest in eCommerce and TikTok Shop
Responsible and organized attitude
Good communication skills
TikTok Shop operations
Sales data entry and basic reporting
Attention to detail in product details
Ability to support live-stream product preparation
Basic customer service mindset
Google Sheets
Microsoft Office
Time Management
Customer Service
Administrative Support
E-commerce Support
Communication Skills
Data Entry
Problem-Solving
Google Sheets
Microsoft Office
Time Management
Customer Service
Administrative Support
E-commerce Support
Communication Skills
Data Entry
Problem-Solving
Google Sheets
Microsoft Office
Time Management
Customer Service
Administrative Support
E-commerce Support
Communication Skills
Data Entry
Problem-Solving
Google Sheets
Microsoft Office
Time Management
Customer Service
Administrative Support
E-commerce Support
Communication Skills
Data Entry
Problem-Solving