Design network infrastructure for any new outlet and in charge in cable, switch and router installation.
Handling IT related projects as and when required. Assist in maintaining up-to-date inventory list for IT equipment. Ensure safe-keeping of IT equipment, laptop, desktop.
Assist in preparing ad-hoc reports as and when required
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Monitor, maintain and provide ongoing support for computing devices, peripheral devices, networking equipment, and software applications to ensure efficient operations.
Explore and leverage automation tools such as Power Automate and Power Apps to streamline and optimize daily operations. (Development, Testing, Deployment, and Maintenance)
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Basic IT Troubleshooting
Application Support
Familiarity with Retail Management Software
Ticketing System
Basic LAN/WAN Networking
Windows OS & Microsoft Office
Hardware & Software Installation
Basic SQL (Added Advantage)
Good Communication Skills
Problem-Solving Skills
Basic knowledge of Windows operating systems. ×
Basic understanding of computer hardware and software troubleshooting. ×
Teams and other business applications. ×
SQL Server / SQL
Microsoft Windows Server
Microsoft 365
AWS / Microsoft Azure
Database management
Application support
Software testing / UAT
Ensuring recording data retention and retrieving video footage upon authorized request from time to time. Update CCTV accessing privileges as well required.
Provide assistant and technical support or guidance to cross - functional team members to ensure smooth operations as and when required.
Act under the discretion of the supervisor or superior, especially in complex or critical situations.
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Technical Support & Troubleshooting Skills
Hardware & Software Knowledge
Network & Infrastructure Skills
System Administration Skills
Cybersecurity Awareness
IT Support & User Training
Soft Skills
Basic knowledge of Windows operating systems. ×
Basic understanding of computer hardware and software troubleshooting. ×
Teams and other business applications. ×
SQL Server / SQL
Microsoft Windows Server
Microsoft 365
AWS / Microsoft Azure
Database management
Application support
Software testing / UAT
IT Application Support
Retail Management Software
LAN/WAN Networking
IT Troubleshooting & Problem Solving
Router & Internet Connectivity Troubleshooting
Work with development teams to remediate findings that require broader application or architecture changes, providing secure coding guidance and reviewing fixes before closure.
Maintain sprint-based remediation tracking and burn-down reporting for vulnerability backlogs.
Fix vulnerabilities surfaced by security tooling embedded in our CI/CD pipelines as part of the regular development workflow — keeping the pipeline "green" without bypassing or ignoring findings.
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Collaborate with other DIS Units, other Functions, and third parties in annual security posture assessment exercise to ensure closure for all security gaps discovered by the respective custodians within the committed timeline.
Communicates with stakeholders for projected business growth to ensure the network is operating at optimum performance for the business.
Establishes Level 2 maintenance and support contract with network and security vendors that incorporates service level and scheduled maintenance to maximize the availability, reliability and integrity of the apps.
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Experienced in Java
JavaScript
SQL
and 1 other programming language. Experienced with Version Control Systems (SVN
Git)
Flutter and Ionic. Spring & spring boot is an advantage.