Welcoming and receiving guest arrivals, registering and maintaining the rapport with guests in a friendly and professional manner, cordially and with a pleasant smile.
Ensure all registration cards have the proper information such as; guest’s name, confirmation number, room rates, arrival and departure dates and billing instructions for guest signature.
Register guests promptly following the QSS for registration, key handling, and message handling, and ensure that guests are provided with all the necessary information.
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Responsible for handling front office reception and administration duties, including greeting guests, answering phones, handling company inquiries, and sorting and distributing mail
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Communication: Serve as a liaison between guests and other hotel departments to fulfill any special requests or resolve issues.
Administrative Tasks: Maintain accurate records of guest reservations, payments, and other transactions. Perform general clerical duties such as filing, photocopying, and data entry.
Telephone Handling: Answer, screen, and forward calls while providing information, taking messages, or scheduling appointments.
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