Wong Yiu Nam (Malaysia) Hiring! Full Time Customer Service Assistant in Selangor, Earn up to MYR 3,500 + commission - Ricebowl

Requirements

• High school diploma or equivalent preferred.

• Minimum 1 year of experience in a customer service or administrative role.

• Able to speak in English and Mandarin.

• Fresh graduate are welcome to apply.

• Strong organizational and time management skills.

• Excellent communication and interpersonal skills, with the ability to build rapport with patients.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• Ability to learn and adapt to new procedures and software.

• Positive attitude and a passion for traditional Chinese medicine (a plus!).

• Ensure proper storage and handling of all clinic supplies.

Responsibility

• Welcome patients warmly and professionally.

• Manage front desk operations with schedule appointments efficiently, coordinating with patients and practitioners.

• Confirm appointment details with patients.

• Address patient inquiries promptly and accurately.

• Direct calls to the appropriate department or individual as needed.

• Keep accurate patient records in our electronic medical records (EMR) system.

• Ensure patient information is up-to-date and correctly entered.

• Handle patient’s payments, including cash and credit card transactions.

• Ensure proper storage and handling of all clinic supplies.

• Assist patients with product recommendations based on practitioner guidance.

• Answer patient questions regarding TCM products and services.

• Maintain a clean and welcoming environment for patients in the waiting area.

• Manage clinic calendar, scheduling appointments for practitioners and ensuring smooth workflow.

• Perform basic administrative tasks like photocopying, filing, and data entry.

• Attractive salary package with COMMISSION
• Career Growth
• Training Provided