Process refund requests in accordance with company policies.
Provide timely updates to HQ, ensuring customer concerns are addressed promptly.
Handle customer queries via email, website chat, and phone from various countries such as Malaysia, Taiwan, Hong Kong, Australia and United Kingdom.
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This is a flexible, fully online part-time role suited to working professionals or independent trainers who have strong hands-on expertise in AI Design tools and a genuine interest in training others. You will design,develop, and deliver training content in AI Design — covering both foundational concepts and advanced applied techniques — to learners from varied educational backgrounds.
Each committed training engagement covers up to 40 contact hours (subject to review and adjustment based on programme needs). Trainers may be engaged on a recurring basis across multiple cohorts (up to 20) if proven to be effective and competent.
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This role is ideal for someone detail-oriented and precise, who enjoys working on tech packs, measurements, and translating design details into clear, structured information, while supporting day-to-day operational needs.
Key Responsibilities
+ Prepare and update tech packs with clear construction details, measurements, and specifications
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• Provide effective support to the School inteaching, including development and maintenance of academic standards.
• Plan, prepare and deliver lessons and setassessment and learning activities to a range of classes(lecturers/tutorials/asynchronous) and age groups of students (includingoverseas colleges, if required)
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