Display bakery items and products on shelves and counters to attract customers
Collaborate effectively with team members to achieve common goals, including assisting with stocktaking, inventory management, and daily store operations.
Handle customer complaints and resolve issues promptly and professionally, escalating complex situations to the supervisor when necessary
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Must possess at least Diploma or higher of any field
Required language(s): English
Bahasa Malaysia and Chinese
Self-motivation and able to work independently with minimal supervision
Aggressiveness to meet sales target
Minimum 2 years of working experience in the related field is required for this position
Must be willing to travel (local and outstation) and possess own transport
Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
Ensure outlet operation guide is adhere to by outlet and staff at all time.
Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
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Strong communication skills in English and Bahasa Malaysia
Mandarin proficiency is an added advantage.
Excellent negotiation
presentation
and relationship management skills.
Strong analytical and problem-solving abilities.
Self-motivated
results-driven
and capable of working independently.
Proficient in Microsoft Office and CRM systems.
Must be willing to travel locally and outstation as required.
Copywriting
Social Media Management
Proficient in CapCut
Proficient in Canva
Strong understanding of TikTok
Facebook
and Instagram platforms
Skilled in video shooting using smartphones and/or cameras
Experienced in editing short-form content for social media
Customer Service
Communication Skills
Online Sales
Healthcare Knowledge
Problem Solving
Customer Journey Mapping
Customer Care
CRM (Customer Relationship Management)
Product Development
Skincare Formulation
Mandarin Chinese
Market Research
Project Management
Cosmetic Science
Quality Control
Quality Control
Quality Control