Liaise with internal departments (operations, warehouse, sales) and external partners (carriers, customs brokers) to ensure smooth cargo movement and timely delivery.
Proactively communicate shipment status updates, potential delays, and any issues to customers, providing solutions and managing expectations.
Maintain and update customer records and shipment information in the company's system, ensuring data accuracy and completeness for reporting and analysis.
...
Liaise with internal departments (operations, warehouse, sales) and external partners (carriers, customs brokers) to ensure smooth cargo movement and timely delivery.
Proactively communicate shipment status updates, potential delays, and any issues to customers, providing solutions and managing expectations.
Maintain and update customer records and shipment information in the company's system, ensuring data accuracy and completeness for reporting and analysis.
...
Build Strategic Customer Relationship with Key Account Customers
Ensure that his/her hierarchy has the latest market information and alert on outstanding facts, opportunities or threats.
Think continuously on how to adapt his/her organization, jobs and training to the Distributor team, search for better efficiency and return on investment.
...