Participate in improving complaint handling processes, propose product or service workflow enhancements, and reduce complaint escalation rates from the source.
Responsible for the full process follow-up from customer reception, demand communication to final sales closure (generous bonus for successful closure).
Maintain good working relationships with business associates and clients, manage correspondence, keep proper records, and coordinate meetings, appointments, flights, and travel arrangements.
Keep track of market movements, competitor brands, product positioning and pricing, and share relevant findings with management.持续掌握市场变化、竞争品牌、产品定位及价格情况,并及时向管理层反馈市场信息及相关建议。
Keep track of market movements, competitor brands, product positioning and pricing, and share relevant findings with management.持续掌握市场变化、竞争品牌、产品定位及价格情况,并及时向管理层反馈市场信息及相关建议。