• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
...
Manage calendars and schedule appointments for executives and team members, coordinating logistics and ensuring efficient time management.
Serve as a primary point of contact for internal and external inquiries, providing excellent customer service and directing communications appropriately.
Maintain organized and up-to-date records, including filing systems, employee records, and financial documentation, ensuring compliance with company policies.
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Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and escalate problems when necessary to ensure timely resolution.
Identify and escalate recurring customer issues or feedback to management, contributing to continuous improvement of products and services.
Maintain a high level of product knowledge to effectively answer customer questions and recommend appropriate solutions.
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Collaborate with internal teams, including sales and logistics, to resolve complex customer issues and escalate problems when necessary to ensure timely resolution.
Identify and escalate recurring customer issues or feedback to management, contributing to continuous improvement of products and services.
Maintain a high level of product knowledge to effectively answer customer questions and recommend appropriate solutions.
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Monitor and analyze the performance of digital marketing campaigns using tools like Google Analytics, providing regular reports on key metrics and insights for optimization.
Support the implementation of digital marketing strategies aligned with overall business objectives and brand positioning.
Conduct market research and competitor analysis to identify new opportunities and trends in the digital marketing landscape.
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Conduct market research and competitor analysis to identify market trends, customer needs, and opportunities for growth, providing insights to inform marketing strategies and product development.
Oversee brand management initiatives, ensuring a strong and consistent brand image across all touchpoints, and actively participating in public relations activities to enhance brand reputation.
Plan, coordinate, and execute marketing events, workshops, and promotional activities for the salon, academy, and product launches, ensuring successful outreach and engagement with target audiences.
...
Marketing Strategy
Brand Management
Digital Marketing
Social Media Marketing
Content Creation
Public Relations
Product Marketing
Market Research
Event Planning
Conduct market research and competitor analysis to identify market trends, customer needs, and opportunities for growth, providing insights to inform marketing strategies and product development.
Oversee brand management initiatives, ensuring a strong and consistent brand image across all touchpoints, and actively participating in public relations activities to enhance brand reputation.
Plan, coordinate, and execute marketing events, workshops, and promotional activities for the salon, academy, and product launches, ensuring successful outreach and engagement with target audiences.
...
Marketing Strategy
Brand Management
Digital Marketing
Social Media Marketing
Content Creation
Public Relations
Product Marketing
Market Research
Event Planning
Conduct market research and competitor analysis to identify market trends, customer needs, and opportunities for growth, providing insights to inform marketing strategies and product development.
Oversee brand management initiatives, ensuring a strong and consistent brand image across all touchpoints, and actively participating in public relations activities to enhance brand reputation.
Plan, coordinate, and execute marketing events, workshops, and promotional activities for the salon, academy, and product launches, ensuring successful outreach and engagement with target audiences.
...
Marketing Strategy
Brand Management
Digital Marketing
Social Media Marketing
Content Creation
Public Relations
Product Marketing
Market Research
Event Planning
Conduct market research and competitor analysis to identify market trends, customer needs, and opportunities for growth, providing insights to inform marketing strategies and product development.
Oversee brand management initiatives, ensuring a strong and consistent brand image across all touchpoints, and actively participating in public relations activities to enhance brand reputation.
Plan, coordinate, and execute marketing events, workshops, and promotional activities for the salon, academy, and product launches, ensuring successful outreach and engagement with target audiences.
...
Marketing Strategy
Brand Management
Digital Marketing
Social Media Marketing
Content Creation
Public Relations
Product Marketing
Market Research
Event Planning
Conduct market research and competitor analysis to identify market trends, customer needs, and opportunities for growth, providing insights to inform marketing strategies and product development.
Oversee brand management initiatives, ensuring a strong and consistent brand image across all touchpoints, and actively participating in public relations activities to enhance brand reputation.
Plan, coordinate, and execute marketing events, workshops, and promotional activities for the salon, academy, and product launches, ensuring successful outreach and engagement with target audiences.
...
Marketing Strategy
Brand Management
Digital Marketing
Social Media Marketing
Content Creation
Public Relations
Product Marketing
Market Research
Event Planning
+7
Posted
2 months ago
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Keep up with market trends and collaborate with the wider marketing and communications team to develop digital growth strategies and explore innovative marketing techniques.
Provide technical support to internal stakeholders from different business units for various go-to-market or firmwide marketing efforts.
Manage and support internal communication content on various platforms and portals such as Microsoft SharePoint.
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Following instructions from Head of Retention or Head of Growth, you will set up and run the A/B tests > e.g. on subject lines, send times, content variations, and offer structures. Ensure you set them up correctly, monitor them, and deliver a clear readout with a recommended action
Own QA across every send — links, tracking, UTM parameters, render tests, deliverability checks, and list hygiene. Nothing goes live with an error
Pull weekly or monthly performance reporting as needed. You should know key KPIs and how they impact the campaign e.g. open rates, click rates, revenue per recipient, flow performance by SKU, and other deliverability metrics
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Regular Checks: Conduct routine vehicle inspections to keep them in optimal condition and ensure safety. This includes checking fluid levels, tire pressure, and other essential components.
Maintenance Duties: Take responsibility for fueling the vehicles, keeping them clean, and performing routine maintenance tasks. You should also be capable of handling minor repairs. If you notice any malfunctions or damages, report them promptly for necessary repairs.
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