Training & Onboarding: Conduct onboarding, operational training, and guidance for new joiners and branch staff on standard operating procedures (SOPs) whenever required.
Audit & On-Site Support: Travel to various branch locations to conduct operational audits, provide hands-on branch support, and ensure service quality standards are met.
Communication & Query Management: Respond promptly and professionally to internal operational queries via email and corporate communication platforms.
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Provide a high level of professional service and discretion when interacting with passengers, ensuring their comfort and privacy throughout the journey.
Assist passengers with luggage or other items as required, and ensure the vehicle is secure when unattended.
Manage and maintain a log of all trips, including mileage, destinations, times, and fuel consumption, for reporting and record-keeping purposes.
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Load and unload packages and materials from the van, ensuring proper handling and securing of goods to prevent damage during transit.
Maintain accurate delivery logs, including proof of delivery signatures, mileage, and any discrepancies or issues encountered during the route.
Provide excellent customer service by interacting professionally with clients at delivery points, answering basic inquiries, and representing the company in a positive manner.
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