Content Management: Maintain and update existing documentation to reflect new product releases, updates, and changes.
Standards & Guidelines: Develop and adhere to standardized templates, style guides, and content management practices to ensure uniformity and quality across all documentation.
Research & Analysis: Research industry standards and best practices for technical documentation, integrating findings into your work to enhance quality and relevance.
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Partner with Regional and Global trade compliance on policy implementation/regulatory updates; lead internal audits, prepare for government inspections and implement corrective action plans for compliance gaps. (e.g. HS classification, customs valuation and country of origin determinations, etc.)
Manage 3PL /4PL providers, FFs and customs brokers. Optimize vendor performance through regular performance reviews.
Manage duty optimization programs, bonded zones and tariff mitigation strategies.
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Manage regulatory requirements and submissions, including product approvals, licensing, certifications, renewals, and compliance with local FDA/authority and Halal standards.
Serve as the key technical liaison with internal teams and external suppliers and manufacturing partners, overseeing audits, qualifications, corrective actions, and supporting cross-functional documentation, reporting, troubleshooting, and risk mitigation.
Bachelor’s degree in a hard science discipline such as Chemistry, Physical Science, Engineering, Food Science, Pharmaceutical Science, or equivalent.
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Manage payments and basic bookkeeping tasks to help us maintain reliable and professional relationships with our vendors.
Organize office documents and administrative workflows, allowing our team to focus their energy on creating impactful music.2. Organisation Support
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• Respond to customer inquiries and provide technical support within Service Level Agreements (SLAs) via various communication channels. (Level 1 Support)
• Handles more complex technical issues, whether on-site or in-house, that cannot be resolved at the initial resolution attempts. These issues may require deeper troubleshooting, root cause analysis, and specialized knowledge for resolution, which may also involve in-house repair or coordination with OEM/suppliers. (Level 2/3 Support)
• Collaborate with cross-functional teams to escalate and resolve difficult issues.
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Position your career for future leadership roles by taking ownership of the HR function in a fast-paced, technology-driven industry.
Manage the end-to-end employment lifecycle, including recruitment, onboarding, and offboarding, to help us provide a seamless experience for every new joiner.
Maintain accurate employee records and documentation so that we can ensure full compliance with Malaysian labor laws at all times.
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