Quality Assurance: Uphold high quality standards throughout the machining process. Ensure all production steps are carried out according to instructions and best practices. Oversee investigations into quality issues, identify root causes, implement preventive actions, and drive a zero-defect mindset.
Continuous Improvement:Drive improvements in processes, reduce waste in materials, time, and resources, and improve productivity. Apply methodologies such asLean Manufacturing, 5S, Six Sigma, and Industry 4.0. Encourage improvements and ensure effective implementation of SOPs and work
Technical Oversight: Provide technical guidance and support to the production team in troubleshooting complex machining challenges. Recommend and implement investments in new technologies, machinery, tooling, and software to enhance manufacturing capabilities and output.
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Operational Support – Assist with opening and closing duties, stock arrangement, outlet setup, and ensuring smooth daily operations across service and kitchen areas.
Teamwork & Safety – Work closely with team members and supervisors, follow grooming, safety, and operational procedures, and maintain a positive and professional attitude.
Guest Service & Food Support – Assist with serving guests, taking orders, food running, clearing tables, packaging, and restocking as required.
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Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
Ensure outlet operation guide is adhere to by outlet and staff at all time.
Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
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Lead talent development initiatives, including career development, performance management, learning and development, and succession planning.
Partner with business leaders to identify current and future workforce requirements and develop effective manpower strategies.
Oversee compensation and benefits, salary benchmarking, remuneration reviews, and regional HR practices to ensure competitiveness and internal equity.
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Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Coordinate renovation activities by managing renovation applications, unit access arrangements, furnishing confirmations, renovation progress updates, and project completion status.
Monitor and update unit statuses throughout the renovation and handover process while ensuring accurate documentation and timely communication with all relevant stakeholders.
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Marketing Strategy
Market Research
Product Marketing
Brand Management
Digital Marketing
Content Creation
Campaign Management
SEO/SEM
Team Leadership
Social Media Marketing
Aerodrome Certification & Safety Compliance: Facilitate Aerodrome Certification and the Aerodrome Safety Management System, ensuring airports comply with ICAO Standard and Recommended Practices (SARPs) and all requirements set by regulators ie. CAAM.
Compliance Implementation and Reporting: Implement OSH policies and standards across airports within the region to ensure compliance with statutory and corporate safety regulations, providing regional OSH performance report to the Manager, Safety & IMS (HQ)
Risk and Incident Management: Oversee hazard identification, risk assessment, and risk control (HIRARC) activities at regional airports, lead and coordinate accident and incident investigations, ensuring effective corrective and preventive measures are implemented
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