Prepare and present regular revenue reports and forecasts to the team and collaborate with sales, marketing, and operations teams to align revenue strategies with overall business goals.
Develop, Implement and Maintain Revenue strategies across multiple hotels to the target market and positioning of the hotel
Use data-driven insights and trends in active adjustments of revenue strategies for multiple hotels.
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Translate complex financial data into clear, actionable insights for senior stakeholders.
Develop management reporting, dashboards, and analytical models. Liaise with SSC, bankers, tax agent, auditors, company secretary, and other external stakeholders (Gov. agents, MDEC, Customs Department, State Government, etc) on matters pertaining to finance and statutory compliance.
Lead continous improvement initiatives across IT controlling and finance.
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Gather, analyse, and document business requirements, functional requirements, business rules, user journeys, workflows, and system interactions.
Translate business needs into clear and structured documentation such as Business Requirement Documents, Functional Specification Documents, user stories, use cases, process flows, and requirement traceability matrices.
Assess current state and future state processes to identify gaps, improvement opportunities, risks, and solution requirements.
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The Customer Happiness Manager is responsible for building and sustaining a Gold Standard customer experience for MYSG.
This role oversees day-to-day support operations, ensures high-quality service delivery, and leads initiatives that strengthen customer trust and loyalty.
Beyond operational excellence, this role plays a key part in people development, service innovation, and budget planning, ensuring the MYSG support function remains scalable, efficient, and aligned with long-term business goals.
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Expand your professional network by engaging with a diverse range of clients and stakeholders in a fast-paced environment.
Assist in the preparation of full sets of accounts for multiple companies to help us maintain the highest standards of accuracy and compliance.
Prepare monthly financial reports, including profit and loss statements, balance sheets, and cash flow statements, allowing our management to make data-driven decisions.
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