Perform other on and off telephone tasks including but not limited to taking messages, call transfer and hold, providing call backs and follow up calls; reporting and respond in a timely manner to ensure customer satisfaction.
Monitor market trends, competitor activities, pricing, and customer demands, and provide timely market intelligence and business recommendations to management.持续关注市场趋势、竞争对手动态、价格变化及客户需求,并及时向管理层提供市场分析及业务建议。
Typical shift duties include opening and closing procedures, restocking, table resets, taking and processing orders, and professionally handling guest enquiries and feedback.