· Track operational metrics such as Service Level, Average Speed of Answer (ASA), Average Handle Time (AHT), Occupancy, First Contact Resolution (FCR), and Customer Satisfaction (CSAT).
· Identify opportunities to improve operational efficiency and enhance overall service performance.
Customer Support: Address technical issues reported by customers or parking operators and provide solutions in a timely manner.
System Upgrades: Assist in implementing system upgrades, ensuring the software and hardware remain up to date with industry standards.
Preventive Maintenance: Conduct regular preventive maintenance to ensure the smooth operation of all equipment and systems, reducing the likelihood of failures.
...
Customer Service
Sales
Inventory Management
Point of Sale (POS) Systems
Product Knowledge
Merchandising
Stocking
Stock Replenishment
Stock Management
Inventory Control
Cashier
Visual Merchandising
Time Management
Communication Skills
Strong organizational and
Detail-oriented
proactive
analyse consumer buying trends
Social media marketing
Sales analysis
Advertising techniques
CRM (Customer Relationship Management)