Full Time E-commerce Manager Jobs, salary up to MYR 8,000 in Goldfinch Jewelry Sdn Bhd Bayan Lepas - Ricebowl

Website & Store Management: Oversee the daily operations of the e-commerce platform (Shopee, Lazada, TikTok live), ensuring accurate product listings, pricing, promotions, and seamless checkout functionality. And others

Digital Marketing & Traffic Generation: Collaborate with marketing teams to manage and optimize business Whatsapps, CRM, social media, and affiliate campaigns to drive qualified traffic.

Data Analytics & Reporting: Track, analyse, and report on key performance indicators (KPIs) such as Daily/Weekly/Monthly sales report, Customer Acquisition Cost (CAC), Average Order Value (AOV), and overall ROI.

Inventory & Fulfilment Coordination: Work closely with supply chain teams to monitor stock levels, ensure product availability, and optimize the post-purchase customer experience.

Customer Experience (CX): Monitor customer feedback, reviews, and support tickets to identify friction points and continuously elevate the online shopping experience.

Campaign Planning & Execution: Strategize, set up, and execute major Malaysian double-day campaigns (e.g., 9.9, 11.11, 12.12), festive promotions (Hari Raya, Chinese New Year, Flash Sales), and monthly payday sales.

Pricing & Catalogue Accuracy: Collaborate closely with the Sales and Supply Chain teams to ensure high-value product listings (916/999 gold jewelry, investment bars, and bullion) feature secure, updated market-based pricing and accurate weight descriptions.

To set clear goals, KPIs, and performance expectations in alignment with top management.

Analyse and recommend pricing changes, promotional mechanics and discounts.

Monitor pricing performance and identify opportunities to improve conversion, sales, and profitability

Market and Competitor Analysis for continuous of our online business.

Any other task as assigned.

Experience: Minimum 4–5 years of proven experience managing e-commerce stores, ideally within the retail or D2C (Direct-to-Consumer) sectors.

Local Market Savvy: Deep understanding of Malaysian e-commerce consumer behaviour, payment trends (e.g., FPX, credit card instalment plans, and Buy Now Pay Later services like Atome), and localized digital marketing.

Communication: Fluent in Mandarin, Bahasa Malaysia and English to effectively communicate with internal teams and local consumer bases.

Commercial Mindset: Ability to translate data into business insights.

Comfortable working in a fast-paced, performance-driven environment

Education: Diploma or Bachelor’s degree in Marketing, Business Administration, Information Technology, or a related field.