Receive and process orders from customers and internal employees in English via telephone calls, email, and live chat online ordering platforms as required.
Receive and process orders from customers and internal employees in English via telephone calls, email, and live chat online ordering platforms as required.
Conduct sales pitch to customer and convert them into long-term customer and provide exceptional customer experience and maintaining high level of service standards.
Monitor customer service interactions, including calls and live chats, to evaluate service quality and provide tailored coaching and constructive feedback.
Candidates should possess excellent Interpersonal Skills, including clear communication, active listening, and the ability to interact with diverse stakeholders.