Lead, mentor, and develop a high-performing team of customer care agents and team leaders, coaching them to achieve growth, profitability, and customer experience objectives whilst driving competence in customer centricity and omnichannel operations through tailored learning, commercial reviews, and addressing competence gaps.
Set and track KPIs to measure customer experience effectiveness across all touchpoints and channels, evaluating performance to maximise efficiency and ensure excellence throughout the year.
Enhancing the customer experience through innovation, technology, and optimized touchpoints, while collaborating with IKEA Retail functions to improve the customer journey using central solutions and initiatives.
...
Drive business relationship with account, understand the customers’ business and ensure customer intimacy. To maintain close and frequent contact with all necessary personnel within customer and Nestlé to resolve challenges, issues and queries as they arise.
Develop strong working relationships with both eCommerce business partner and agencies to ensure a consistent user experience.
Drive ongoing innovation to enhance online shopping experience and improve order fulfilment, customer service and content accuracy to boost demand for online sales.
...
Drive business relationship with account, understand the customers’ business and ensure customer intimacy. To maintain close and frequent contact with all necessary personnel within customer and Nestlé to resolve challenges, issues and queries as they arise.
Develop strong working relationships with both eCommerce business partner and agencies to ensure a consistent user experience.
Drive ongoing innovation to enhance online shopping experience and improve order fulfilment, customer service and content accuracy to boost demand for online sales.
...
Candidates should possess sales skills and a genuine interest in insurance and takaful solutions, with the ability to identify client needs.
Candidates should possess solid organization skills, including time management and attention to detail when handling client information and follow-ups.
Basic computer literacy and comfort with online communication tools and CRM or data entry systems.
...
Maintain a thorough understanding of all CAKETELLA and KETOCAKE products, including ingredients, preparation methods, and special dietary options (e.g., keto-friendly).
Proactively identify opportunities to improve customer satisfaction and streamline customer service processes.
Document all customer interactions and resolutions in the company's CRM system, ensuring accurate and up-to-date records.
...
Rigorously adhering to internal controls and compliance requirements.
GBS-APAC Finance: Established in Kuala Lumpur in early 2017, our GBS-APAC Finance team manages comprehensive financial transactions for Air Liquide entities across the Asia Pacific region. This includes Accounts Payable, Accounts Receivable and Collections, Treasury Operations, General Ledger management, accounting reports, and closing activities. Our highly experienced finance professionals are committed to Continuous Improvement Projects, leveraging new and emerging technologies and automation to drive operational and cost efficiencies. We are progressively expanding our expertise to encompass a broader scope of activities, including advanced reporting and IFRS 16 implementation.
GBS-APAC Human Resources: Based in Kuala Lumpur, our GBS-APAC HR team is the central hub for HR support for Air Liquide's Asia Pacific colleagues. We ensure the efficient delivery of key HR services, including HR Service Desk support, Employee Lifecycle Data Management, Payroll Operations, Learning & Development, International Mobility and more. A dynamic, cross-cultural, and youthful team dedicated to fostering a positive employee journey through well-defined structures, while continuously seeking ways to improve and harmonize our business processes.
Rigorously adhering to internal controls and compliance requirements.
GBS-APAC Finance: Established in Kuala Lumpur in early 2017, our GBS-APAC Finance team manages comprehensive financial transactions for Air Liquide entities across the Asia Pacific region. This includes Accounts Payable, Accounts Receivable and Collections, Treasury Operations, General Ledger management, accounting reports, and closing activities. Our highly experienced finance professionals are committed to Continuous Improvement Projects, leveraging new and emerging technologies and automation to drive operational and cost efficiencies. We are progressively expanding our expertise to encompass a broader scope of activities, including advanced reporting and IFRS 16 implementation.
GBS-APAC Human Resources: Based in Kuala Lumpur, our GBS-APAC HR team is the central hub for HR support for Air Liquide's Asia Pacific colleagues. We ensure the efficient delivery of key HR services, including HR Service Desk support, Employee Lifecycle Data Management, Payroll Operations, Learning & Development, International Mobility and more. A dynamic, cross-cultural, and youthful team dedicated to fostering a positive employee journey through well-defined structures, while continuously seeking ways to improve and harmonize our business processes.
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
Call centre experience is not a ‘must’ but would be a distinct advantage.
Rigorously adhering to internal controls and compliance requirements.
GBS-APAC Finance: Established in Kuala Lumpur in early 2017, our GBS-APAC Finance team manages comprehensive financial transactions for Air Liquide entities across the Asia Pacific region. This includes Accounts Payable, Accounts Receivable and Collections, Treasury Operations, General Ledger management, accounting reports, and closing activities. Our highly experienced finance professionals are committed to Continuous Improvement Projects, leveraging new and emerging technologies and automation to drive operational and cost efficiencies. We are progressively expanding our expertise to encompass a broader scope of activities, including advanced reporting and IFRS 16 implementation.
GBS-APAC Human Resources: Based in Kuala Lumpur, our GBS-APAC HR team is the central hub for HR support for Air Liquide's Asia Pacific colleagues. We ensure the efficient delivery of key HR services, including HR Service Desk support, Employee Lifecycle Data Management, Payroll Operations, Learning & Development, International Mobility and more. A dynamic, cross-cultural, and youthful team dedicated to fostering a positive employee journey through well-defined structures, while continuously seeking ways to improve and harmonize our business processes.
Participating in and contributing to the development of technical/business approaches and/or the recommendation of current system enhancements.
Understanding the underlying technologies and applications utilized to direct how to design, develop, test, and implement priority technology requirements.
Developing the overall campaign/marketing application process, technical, functional, and programmers specifications.
...