To have order management or supply chain knowledge in SAP such as data entry and management of order information, customer complaints, and returns.
Computer literacy and foundational Microsoft Office skills, especially in Excel and have a clear verbal and written communication skills in English, organization skills, ability to prioritize, and customer centric mindset
Collaborate with functional teams such as Sales, shipping, supply planner, material master, IT etc. to support customer requirements. and ensure order compliance with company policy and external and/or legal requirements.
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Drive business development by identifying, developing, retaining, extending, and acquiring accounts, and collaborating across teams to attain objectives
Strategize for growth by developing and implementing annual territorial plans to achieve sales goals and future growth, and profiling accounts to position RDMY strongly to win tenders
Maintain data integrity in REXIS Salesforce by regularly updating accounts/contacts, and ensuring weekly entry and monitoring of activities and business opportunities
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Build credibility with customers and other stakeholders at different levels through demonstrating business acumen and professional expertise, confidence and effective communication
Develop and build strategic engagement and partnering with KOLs and relevant stakeholders in key accounts. Be a partner/consultant in shaping their plans, decisions and supporting their professional objectives to achieve RDMY business strategy and goals
Understand the customers’ working / communication styles and flex one’s style to adapt to that
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AI-Driven Productivity: Leverage Generative AI tools to research evolving compliance regulations, draft policy updates, and automate routine administrative workflows for improved team efficiency.
Stakeholder Collaboration: Partner with cross-functional teams and external advisors to align business initiatives with governance protocols.
Board Support & Training: Support board and committee governance functions, and facilitate compliance training and awareness programs for regional teams.
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Return on investment on promotional effectiveness CAP
Develop and implement processes and strategies (localgo-to-market strategies, sales strategies and customer strategies) for assigned customers to ensure achievement of goals
Monitor team key performance indicators achievement.
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Lead, mentor, and develop a high-performing team of customer care agents and team leaders, coaching them to achieve growth, profitability, and customer experience objectives whilst driving competence in customer centricity and omnichannel operations through tailored learning, commercial reviews, and addressing competence gaps.
Set and track KPIs to measure customer experience effectiveness across all touchpoints and channels, evaluating performance to maximise efficiency and ensure excellence throughout the year.
Enhancing the customer experience through innovation, technology, and optimized touchpoints, while collaborating with IKEA Retail functions to improve the customer journey using central solutions and initiatives.
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Lead, mentor, and develop a high-performing team of customer care agents and team leaders, coaching them to achieve growth, profitability, and customer experience objectives whilst driving competence in customer centricity and omnichannel operations through tailored learning, commercial reviews, and addressing competence gaps.
Set and track KPIs to measure customer experience effectiveness across all touchpoints and channels, evaluating performance to maximise efficiency and ensure excellence throughout the year.
Enhancing the customer experience through innovation, technology, and optimized touchpoints, while collaborating with IKEA Retail functions to improve the customer journey using central solutions and initiatives.
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Ensure vehicles are completed and delivered within the promised timeframe.
Perform final inspections and quality checks before releasing vehicles to customers.
Support aftersales activities including service campaigns, fix-it-right initiatives, customer follow-ups, parts backorder coordination, and regular updates on ongoing major repairs.
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Maintain a thorough understanding of all CAKETELLA and KETOCAKE products, including ingredients, preparation methods, and special dietary options (e.g., keto-friendly).
Proactively identify opportunities to improve customer satisfaction and streamline customer service processes.
Document all customer interactions and resolutions in the company's CRM system, ensuring accurate and up-to-date records.
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