- Jalan ss 26/15 no 31, Petaling Jaya, Selangor, Malaysia Petaling Jaya SS 26, Taman Mayang Jaya Selangor Malaysia 47301

工作地点
职位描述
任职资格
We have 2 separate brands , KETOCAKE - Sugarless cake (applying halal) and CAKETELLA - Alcohol cake.
2 Different outlets, next to each other.
Available to work Tuesday to Saturday, 8am to 6pm. ( 5 working days).
Able to speak in English
Must have critical thinking skills to solve customer issues and provide creative solutions.
Have fun at work.
岗位职责
Respond to customer inquiries via phone, email, and in-person, providing accurate and helpful information about CAKETELLA and KETOCAKE products and services.
Process customer orders, ensuring accuracy in product selection, customization, and delivery details.
Address and resolve customer complaints and issues promptly and professionally, escalating complex cases to senior team members as needed.
Maintain a thorough understanding of all CAKETELLA and KETOCAKE products, including ingredients, preparation methods, and special dietary options (e.g., keto-friendly).
Proactively identify opportunities to improve customer satisfaction and streamline customer service processes.
Document all customer interactions and resolutions in the company's CRM system, ensuring accurate and up-to-date records.
Collaborate with other departments, such as production and delivery, to ensure seamless order fulfillment and customer satisfaction.
好处
所需技能
KELANA JAYA
0.5 km
TAMAN BAHAGIA
1.3 km
LEMBAH SUBANG
1.4 km
重要安全守则
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