Manage and process RFQs and Sales Orders, provide competitive quotations, and follow up effectively to secure orders.
Monitor and resolve customer complaints and delivery issues in collaboration with relevant teams to ensure customer satisfaction and timely order fulfilment
Maintain accurate customer data, track opportunities, and generate reports using CRM and ERP systems
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Display bakery items and products on shelves and counters to attract customers
Collaborate effectively with team members to achieve common goals, including assisting with stocktaking, inventory management, and daily store operations.
Handle customer complaints and resolve issues promptly and professionally, escalating complex situations to the supervisor when necessary
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Manage returns, refunds, exchanges, and disputes in line with company policy and each platform's guidelines.
Coordinate with TikTok Shop affiliates/creators and manage sample/commission requests where applicable.
Track shop performance metrics such as Shopee Penalty Points, TikTok Shop health score, response rate, and fulfillment rate, and take corrective action to stay compliant.
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Coordinate with logistics and transportation teams to ensure timely and cost-effective movement of goods, both inbound and outbound.
Develop and implement safety procedures and protocols to ensure a safe working environment for all warehouse personnel, conducting regular safety training and inspections.
Manage order fulfillment processes, ensuring accuracy and timeliness in picking, packing, and shipping orders to meet customer demands.
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Warehouse Management
Inventory Control
Team Leadership
Logistics Coordination
Order Fulfillment
Safety Procedures
Performance Monitoring
Problem-Solving
Shipping and Receiving
Staff Training