Drive the timely resolution of customer issues and complaints.
Oversee the logging and investigation of feedback, collaborating with relevant stakeholders and departments to implement sustainable solutions aligned with our Continuous Improvement philosophy, quality procedures, and ISO policies.
Manage credit/debit note issuance and supporting debtor aging follow-ups....
Documentation & Data Entry - Maintain sales records, customer communications, and updates in our internal systems and digital platforms.
Strong Communication Skills - Able to communicate clearly and professionally with both internal teams and external customers. Written and verbal fluency in English and Mandarin is required to support customers across the US, China, and Taiwan.
Customer-Focused Mindset - Proactive and service-oriented, with strong follow-through and problem-solving capabilities....