Requirements:• Good communication skills• Friendly and approachable personality• Willingness to learn and grow professionally• Team-oriented mindset
What we offer:• Training and mentorship provided• A collaborative team environment• Exposure to marketing and sales campaigns• Opportunities for growth and development
One-liner: Sunny Health & Fitness is seeking a Customer Service Manager who will be responsible for the continuous improvement of practices and leading the delivery of best customer service.
Coordinate with stakeholders to gather requirements, manage acceptance of user testing results and content strategy review
Oversee new content implementation into knowledge management portal, coordinate content updates, and implement regular audits to ensure adherence to HPB content writing guidelines, including coordinating ongoing refresher training
Lead comprehensive requirement gathering with stakeholders to identify system improvement opportunities and ensure alignment with business objectives in the tech solutions implementation roadmap for contact centres
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