Ensure clients receive the highest level of sales and operational customer service.
Research and compile advertiser requirements, provide guidance on best practices, and apply technology and product knowledge to address business needs.
Drive product adoption and educate clients from basics to best practices.
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Diploma/Degree in Sales & Marketing, IT Engineering, Data Science & AI, Finance, Business Administration, Credit management and/or Collections Specialist programs or related field.
2–4 years of experience in credit control, contract administration and/or collections.
Strong analytical, negotiation, and communication skills.
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New Product Introduction (NPD): Facilitate the end-to-end listing process for new products, ensuring all digital storefronts are updated on behalf of our priority merchants.
Menu Architecture: Handle ad-hoc requests for menu restructuring, category adjustments, and storefront optimization to improve the user discovery experience.
Marketing Asset Orchestration: Act as the central point of contact for Campaign Ops to collect and organize creative assets (carousels, banners, keyword profiles, and hint text).
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Outputs & Deliverables : Continuous contribution to the improvement of the performance of People Support Solutions. Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
1-3 years of experience in payroll services and benefits administration, in a shared service center environment preferably.
Knowledge of payroll cycle and processes Excellent attention to detail and analytical ability. Advanced Excel skills (pivot table, v-lookup, etc.)
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Outputs & Deliverables : Continuous contribution to the improvement of the performance of People Support Solutions. Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
1-3 years of experience in payroll services and benefits administration, in a shared service center environment preferably.
Knowledge of payroll cycle and processes Excellent attention to detail and analytical ability. Advanced Excel skills (pivot table, v-lookup, etc.)
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Business Domain Support: Directly assist business users across Property Sales, Finance, Cash Management, General Ledger, Fixed Assets, and Rental/Residential Management to ensure seamless day-to-day corporate operations.
Project Support & Automation: Participate in requirement gathering, cross-layer testing, code deployments, and post-go-live stabilization (hypercare) for system upgrades. Provide technical support for ongoing RPA automation rollouts.
Governance & Documentation: Maintain detailed technical logs of system changes. Ensure all application configurations fully comply with Group IT standards, audit trails, and corporate policies.
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