Manage and ensure all incidents, service requests, issues, and assigned tasks related to Application Technology Support are tracked, followed up, and resolved within agreed Service Level Agreements (SLAs).
Act as a Subject-Matter-Expert (SME) on SMT/PTH/Press-Fit applications, providing technical guidance and training to Product Engineering, Manufacturing Operations, Quality teams, and Customer Support, both locally and globally.
Independent Problem Solving: Demonstrate the ability to think independently, solve hardware issues in the lab, and proactively learn new robotics technologies.