Maintains customer profile as well as sales funnel up to date in Customer Relationship Management program.
Coordinates and manages resources to provide necessary customer support, including working with Supply Chain team for replenishment of Malaysia warehouse.
Plans and make sales calls which incorporate sales process tools and strategies to achieve sales goals.
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Ensure timely and accurate processing of customer refund, credit notes and verification of commission. Responsible to verify customer details in Vehicle Management System (VMS) for scheduled issuance of official receipt by Robotic Process Automation (RPA). In the event of failure, manual issuance of official receipt is required.
Update receipt no. for bank loan transactions and Purchase Order customer in VMS. Ensure official receipt is printed and sorted before mail to customer.
Responsible for Account Receivable Ledger creation, maintenance, and credit limit – Finance company, service credit and packages and After Sales credit customer in Autoline.
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Secure all OTI strategy execution, processes and contribution to the commercial and economic success, customer loyalty, reputation, and culture of Alcon
Have high positive impact on both internal and external associates, stakeholders, and customers. Lead, develop and coach direct reports
Execution of CO strategy, organizational design of teams and processes within market with following scope:
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