Coordinate service-related contracts, tenders, and documentation in support of the technical service team, ensuring accuracy and adherence to process requirements
Manage and maintain tender files and the eligible vendor list, ensuring readiness and compliance for tender submissions
Administrative duties and coordination tasks as required
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Drive workplace experience initiatives to improve employee satisfaction by managing escalation and resolution of administrative issues, conducting stakeholder satisfaction score & identify opportunities to improve GA service delivery.
Drive continuous improvement by developing, reviewing, and standardizing policies, procedures, governance frameworks and digital solutions that improve efficiency, control and service quality.
Support and coordinate ESG initiatives within the function by implementing sustainability programs, monitoring performance indicators and ensuring organizational sustainability objectives and reporting requirements are met.
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Candidates should ideally have prior experience in credit control, banking, or financial services, with knowledge of relevant local regulations and compliance standards.
Candidates should have strong organizational and time management skills, proficiency with office software and CRM or collection systems, and the ability to work both independently and within a team.
Candidates should hold at least a diploma or bachelor’s degree in finance, business, accounting, or a related field; equivalent work experience in recovery or collections will also be considered.
Prepare regulatory reports, including Bank Negara Malaysia (BNM) reporting and ensure compliance with applicable regulatory requirements.
Coordinate statutory audits, tax matters, and group reporting requirements.
Support the Finance Manager in driving finance process improvements, automation initiatives and system enhancements to improve operational efficiency, strengthen internal controls, and enhance reporting accuracy.
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Communicate with suppliers and relevant stakeholders to obtain missing information, clarify incomplete or unclear submissions, and confirm updates when required.
Identify data discrepancies, seek clarification where necessary and escalate unresolved issues to the supervisor in a timely manner while supporting the resolution process.
Identify and highlight recurring issues or gaps in requests and support improvements to enhance data accuracy and process efficiency.
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Monitor service performance against SLAs and KPIs, identify improvement opportunities, and drive continuous process enhancements to improve operational efficiency.
Manage governmental stamp duty submissions and related documentation for purchase orders, ensuring compliance with relevant regulatory requirements.
Support internal controls, compliance, and audit activities while coaching and developing team members to achieve operational excellence and business objectives.
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Prepare, draft, format, and edit documents including memos, presentations, reports, email correspondence, proposals, and official letters with accuracy and attention to detail.
Ensure all documents meet organizational standards in terms of format, consistency, and professionalism.
Maintain communication records and correspondence in an organized and accessible manner.
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