Payment & Documentation SupportAssist with basic payment collection, payment arrangements and administrative transactions.Maintain accurate records of receipts, invoices, petty cash and office expenses.Coordinate with the Finance Department on payment-related documentation.Assist with preparing and submitting documents for internal approval.Ensure all financial transactions follow company approval procedures.
Foster a positive and engaging work environment by promoting employee well-being, implementing recognition programs, and addressing employee concerns effectively.
Timeliness and Customer Complaint Management: Lead the coordination and follow-up on issues regarding pickup and delivery timeliness as well as customer complaints; facilitate the rapid resolution of anomalies to continuously enhance the customer service experience.
Analyze regional sales data, P&L reports, and key performance indicators (KPIs) to identify underperforming areas and implement corrective action plans.