About Welsend Malaysia Sdn Bhd

Welsend Group is a top-tier, globally integrated service provider with over 30 years of experience in the service outsourcing industry. Founded in 1993 and headquartered in China, Welsend has grown into a multinational enterprise with more than 210 sites worldwide — spanning cities including Weifang, Chengdu, Nanning, Philippines, Malaysia, and etc — and a team of over 20,000 employees globally.

As a professional Business Process Outsourcing (BPO) provider, Welsend specializes in customer experience management, delivering customer service, technical support, and sales and marketing solutions that help partners strengthen their brand at every touchpoint. The company's service portfolio extends across six core areas: Business Process Outsourcing, Human Resource Services, Information & Technology, Smart Park Operational Management, Health Services & Sports Industry, and Innovative Products.

Welsend serves a broad range of industries, including public services, communications and media, intelligent manufacturing, financial services, transportation, internet and e-commerce, healthcare, and education and entertainment. With over 300 global clients and 500+ ecosystem partners, the company has built lasting strategic relationships with leading enterprises and institutions around the world.

Backed by deep AI technology integration and a commitment to innovation, Welsend offers personalized, one-stop service solutions tailored to each partner's needs. The company holds over 1,300 recognitions and intellectual property awards and has been recognized for four consecutive years in Everest Group's Customer Experience Management PEAK Matrix as a "Major Competitor" in the Asia-Pacific region.

Welsend's mission is simple yet ambitious: "Our services will make you better."