Explain and set expectations on product and terms and conditions of fibre installation. Be willing to explore and adapt new ways to enhance customer experience and propose ideas to minimize customer complaints.
Ensure all scheduled fibre installations and troubleshooting tasks are completed with minimal return orders, and work with fibre infra partners and installers to resolve any on-ground issues including disputes.
Liaise with partners to secure appointments and resolve on ground issues.
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Office Administration
Scheduling
Record Keeping
Communication Skills
Time Management
Problem Solving
Customer Service
Data Entry
Organizational Skills
Attention to Detail
Teamwork
Basic IT Skills
Capable of using Excel
PowerPoint
Canva
Gemini/Co-Pilot.
Marketing Coordination
Administrative Support
Accounting Principles
Bookkeeping
Communication Skills
Data Entry
Microsoft Office Suite
Canva
ChatGPT
• Maintaining supplier database, purchase records, and related documentation. Ensure that systems are kept up to date with the most current procurement information.
• Maintain proper and complete documentation filing of purchase order, invoices, delivery and goods received note, ensure full set of documents are sent to accounts for payment.
• Monitor and coordinate stock re-ordering and delivery, ensure stock is on healthy level.
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