Data Entry & Filing: Accurately enter data into spreadsheet systems, update customer or vendor files, and maintain organized digital and physical filing systems.
Office Support: Answer incoming phone calls, respond to general emails, and route messages to the correct team members.
Document Preparation: Prepare, scan, sort, and distribute daily mail, invoices, and basic office memos.
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Facilitate end-to-end payment processing in accounting systems, including submission of required documentation, tracking of payment status, and resolution of discrepancies with relevant stakeholders
Provide on-site administrative and operational support to Property Management teams, including coordination of maintenance and property operational activities
Liaise with property tenants and vendors on service requests, access arrangements, and follow-ups to ensure timely resolution and service delivery
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Perform Level 1 troubleshooting with First Call Resolution using remote assistance tools (e.g. Bomgar).
Provide automated phone system with call recording, request for callback, voice mail, automated answering.
Log and track with resolver groups on their respective tickets Manage End-to-End ticket life cycle, monitor relevant metrics (e.g., Service Level Agreement) and ensure proper ticket closure based on industry best practices - Information Technology Infrastructure Library (ITIL).
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