Handle stakeholder communication by resolving internal and external queries and coordinating with cross-functional teams.
Support operational excellence through system troubleshooting, process improvements, training, and participation in projects, system integration, and UAT.
A degree in Finance & Accounting, Commerce, or equivalent. Professional qualifications (e.g., ACCA, CPA, MIA) are an advantage.
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Master Complex Problem Solving: Collaborate with cross-functional teams to diagnose complex network incidents, performing deep root-cause analysis to prevent recurrence
Maximize System Reliability: Define and maintain Service Level Objectives (SLOs) through advanced telemetry and streaming analytics to ensure "five-nines" availability
Influence Strategic Roadmaps: Translate technical roadmaps into business value for stakeholders and steer vendor product evaluations to align with long-term strategy
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