Align with Global Network Services team to incorporate company standards and preferred practices into local site network builds.
Ensure local/regional network infrastructure is properly monitored. Act as point of contact and Subject Matter Expert to respond to network incidents/service requests according to Service Level Agreements.
Partner with Security or Cyber Defense team to fix detected vulnerabilities with systems and users to maintain high security standard.
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To obtain regular updates from respective ARM(s) for a progress report on all periodic review due dates and the expected credit paper submission timeline of all borrowers;
To obtain regular updates from respective ARM(s) for a progress report on matters in relation to financial spreading requests and updating of borrower’s credit scoring with Credit Support Unit [“CSU”] team to ensure a systematic tracking on turnaround completion time between CSU and the respective ARM(s).
Post-Approval of Credit Reviews and/or Applications
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Maintaining a Safe & Respectful Environment: Investigate and report any rule infringements, ensuring a positive experience for all. You'll also monitor camera recordings to uphold gym guidelines.
Exceptional Member Support: Proactively assist members with their enquiries, address complaints with empathy, and fulfil their requests effectively.
Communication Champion: Keep our members informed about gym updates and membership matters through our SMS, WhatsApp and email system.
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