They take personal responsibility for resolving basic queries from customers and agents. They help identifying and taking forward continuous improvement opportunities.
Technical Knowledge & Liaison: Possess knowledge of network infrastructure, server room security, and Wi-Fi connectivity requirements, while collaborating with Corporate IT to ensure operational offices maintain a stable and reliable IT environment.
AV & Smart Office Setup: Manage the maintenance of high-spec meeting room technology and video conferencing systems essential.
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First clients point of contact to handle day-to-day issues or complaints from staff on assigned floors.
Exercise good teamwork with the front desk and helpdesk team members to ensure the facilities are maintained at the highest standards and our services are at the optimum
Liaise with building management - follow up and resolve any outstanding facilities matters.
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