Cross-departmental coordination: liaise with different departments to ensure smooth workflow integration, information dissemination, and follow-up on execution progress.
Respond promptly to customer enquiries, feedback, and complaints via phone, WhatsApp, and email while ensuring issues are properly recorded, monitored, and resolved within agreed timelines.
Payment & Documentation SupportAssist with basic payment collection, payment arrangements and administrative transactions.Maintain accurate records of receipts, invoices, petty cash and office expenses.Coordinate with the Finance Department on payment-related documentation.Assist with preparing and submitting documents for internal approval.Ensure all financial transactions follow company approval procedures.