Manage general office operations, including ordering supplies, maintaining office equipment, and ensuring a tidy and functional workspace.
Handle customer inquiries and provide excellent customer service via phone, email, and in-person, resolving issues efficiently and professionally.
Support the accounting department with day-to-day tasks, including preparing payment vouchers, processing petty cash, and assisting with month-end closing procedures.
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Professionally and accurately handle customers’ enquiries and requests by applying good knowledge of modern tools. Policies and processes. Execute and adhere to retail outlet and service impression as well as service mannerism guidelines as per company’s direction.
Achieve desirable.NET Promoter Score (NPS) by providing exceptional service to the customers. Providing customers with advisory. Product ownership experience and good after sales support.
Resolve and update customers’ enquiries and complaints and the service is quick and efficient to ensure maximum customer satisfaction by taking ownership of customers’ issues.
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Customer Service
Data Entry
Order Processing
Communication Skills
Record Keeping
Administrative Support
Inventory Management
Product Support
Problem Solving