Telecontinent Hiring! Full Time Quality Assurance Executive in WP Kuala Lumpur, Earn up to MYR 4,600 - Ricebowl

Minimum qualification: SPM, Diploma, or equivalent.

At least 1 year of experience in call centre, customer service, or quality assurance is an added advantage.

Strong communication skills, attention to detail, and ability to provide objective evaluations

Monitor and evaluate call centre interactions (calls, chats, and emails) to ensure compliance with company policies, service standards, and quality guidelines.

Provide constructive feedback and coaching recommendations to customer service agents to improve service quality and performance.

Analyze quality trends, prepare QA reports, and highlight improvement areas to support overall operational excellence.

Working hours:

9:00am - 6:00pm

Monday - Friday

Remuneration package:

Basic: RM3,000 – RM4,000

Attendance allowance: RM100

KPI allowance: up to RM500

Annual salary increment & performance bonus

External training will be provided and potential career progression opportunities

Working Location:

Menara Tokio Marine Life