Tsing Digital Technology Hiring! Full Time Japanese Content Moderator (Urgent Hiring) in WP Kuala Lumpur, Earn up to MYR 9,500 - Ricebowl

• Native-level Japanese proficiency (JLPT N1/N2 preferred) with strong verbal and written communication skills.

• Good command of spoken and written English.

• Minimum Bachelor's Degree or equivalent.

• Experience in BPO, Shared Services, Content Moderation, Trust & Safety, or Digital Operations is preferred.

• Native and non-native Japanese speakers are welcome to apply.

• Strong understanding of social media platforms and online community guidelines.

• Excellent analytical, decision-making, and problem-solving skills.

• High attention to detail with a strong focus on quality and accuracy.

• Emotionally resilient and able to handle sensitive content professionally.

• Flexible, adaptable, and willing to work in a 24/7 rotational shift environment, including weekends and public holidays, based on business needs.

• 5-day work week with 2 rotational off days.

• Competitive salary package (Negotiable based on relevant experience and qualifications).

Location: Kuala Lumpur, conveniently located within a 5-minute walk from MRT Sultan Ismail.

• Review and assess user-generated content (UGC), including videos, images, text, and legal notices, in accordance with client policies, community guidelines, and applicable copyright regulations.

• Evaluate content moderation decisions related to copyright infringement, intellectual property, and policy compliance to ensure accuracy, consistency, and quality.

• Perform content review, validation, and metadata updates on a leading global social media platform to maintain platform integrity and user safety.

• Conduct quality audits on moderated content and verify the accuracy of decisions prior to publication or escalation.

• Identify, document, and escalate policy violations, high-risk cases, and emerging content trends to the appropriate internal stakeholders.

• Ensure all moderation activities comply with Service Level Agreements (SLAs), quality standards, and operational KPIs.

• Maintain strict confidentiality while handling sensitive user data and proprietary client information.

• Demonstrate sound judgment when reviewing content across diverse cultural, regional, and legal contexts.

• Support continuous process improvement initiatives by providing feedback on policy interpretation, workflow optimization, and quality enhancement.

• Perform moderation tasks involving repeated exposure to sensitive or potentially disturbing content, including violence, nudity, abuse, graphic imagery, hate speech, and other objectionable material, while adhering to established well-being and resilience practices.

• Training Provided
• Medical and Hospitalisation Leave