Bachelor's Degree in Business Administration, Finance, Economics, Engineering, Operations Management, or a related field.
Minimum 5 years of experience in PMO, business performance management, commercial operations, consulting, business strategy, finance, or related fields.
Strong understanding of P&L management, financial analysis, productivity measurement, and business performance management.
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Customer Service Management
Supervisory Skills
Hotel Operations
Mandarin Language Proficiency
Guest Relations
Problem-Solving
Team Leadership
Communication Skills
Candidates with experience in Customer Relationship Management (CRM), customer service, customer engagement, or membership management are preferred.
Candidates with customer service experience in direct selling, beauty salons, wellness centres, retail businesses, or listed companies will have an added advantage.
Candidates with only third-party outsourced customer service experience (Telemarketing / Tele-customer Service) will not be considered.
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customer engagement
or membership management are preferred.
and after-sales service is preferred.
Able to communicate and write in basic English and Chinese.
Possess strong problem-solving skills with a customer-focused mindset and empathy.
Bachelor’s Degree in Business, Engineering, Marketing, or related field
3–6 years of experience in project coordination, commercial operations, business analysis, or strategy roles (preferably in MNC or industrial environment)
Strong analytical, problem-solving, and critical thinking skills
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