The Grocery Retail Operations Manager is responsible for the overall operational performance, profitability, and service standards of the assigned outlets. This role ensures smooth daily operations across all departments.
The manager will lead initiatives to improve sales, productivity, customer satisfaction, inventory accuracy, and operational efficiency while maintaining high standards of cleanliness, safety, and compliance. The position requires strong leadership, hands-on problem-solving, and the ability to manage both strategic planning and day-to-day store operations.
Bachelor’s Degree / Diploma in Business, Retail Management, or a related field.
Preferably 1 to 3 years' experience in retail or a related merchandising role. However, fresh graduates or candidates with relevant experience are welcome.
Ability to communicate in Bahasa Malaysia, English and Mandarin with China suppliers
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Minimum SPM with retail manager experience OR Diploma/ Degree in any field.2. Required language(s): Bahasa Melayu and English.3. Pleasant personality with a strong drive and excellent in communication skills.4. At least 1 year(s) of working experience in the retail / F&B industry.5. Good interpersonal & follow-up skills, adaptable and result-oriented.6. Possess outgoing personality, positive and high energy level.7. Applicants must be Malaysian citizens.
Able to work shifts, weekends and public holidays.
Marketing Strategy
Brand Management
Digital Marketing
Campaign Management
Market Research
Budget Management
Team Leadership
Communication Skills
Data Analysis
Customer Relationship Management
Merchandising
Retail Operations
Fashion
Retail Operations
Merchandising
Inventory Management
Point of Sale (POS) Systems
Fashion Knowledge
Communication Skills
Teamwork
Customer Service
Sales
Customer Service
Retail Operations
Inventory Management
Merchandising
Product Knowledge
Teamwork
Communication Skills
Problem-Solving
Point of Sale (POS) Systems
Sales
Customer Service
Sales
Retail Operations
Inventory Management
Point of Sale (POS) Systems
Product Knowledge
Communication Skills
Teamwork
Problem-Solving