Candidate must possess at least Diploma in Business Studies/ Administration/Management, Logistic/ Transportation/ Warehousing/ Inventory Management or equivalent.
Proven 2 years of experience in a customer service role, preferably in the logistics or freight forwarding industry.
Excellent communication and interpersonal skills.
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Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
Knowledge in handling basic computer (Microsoft Excel/Word etc).
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Positive Attitude and Resilience: Maintaining a positive attitude, even in difficult situations, can make a significant difference in customer interactions.
Team Player: Collaborating with colleagues and other team members is often necessary in service-oriented roles.
Patience and Empathy, Dealing with customers often requires patience. Empathy allows service liners to understand the customer's perspective and respond with understanding and compassion.