Customer Service (Chinese Speaking)
Communication Skills (Chinese & English)
Active Listening
Empathy
Time Management
Mandarin Chinese
Customer Service
Communication Skills
Problem Solving
• Review merchant requests and assign task to outstation technicians based on their schedules and regional locations
• Physically prepare and pack credit card terminals, SIM cards, and accessories. Arrange for courier services to outstation sites and track shipments to ensure timely arrival.
• Carefully review and verify all complete jobs from technicians to ensure the work was done correctly and all required data was captured.
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Document Management Systems (DMS)
Record Keeping
Data Entry
Quality Assurance
Microsoft Office Suite
Attention to Detail
Organizational Skills
Communication Skills
• Review merchant requests and assign task to outstation technicians based on their schedules and regional locations
• Physically prepare and pack credit card terminals, SIM cards, and accessories. Arrange for courier services to outstation sites and track shipments to ensure timely arrival.
• Carefully review and verify all complete jobs from technicians to ensure the work was done correctly and all required data was captured.
...