Handling and assist customer needs

Keep the sale floor clean and well organized

Help locate product for customer

Process transaction

Manage, monitor & supervise the operations team workforce which includes operation handyman, support the operations in carry out repair and maintenance task.

Proper planning/schedule work distribution. Provide handyman service to customers.

Supervise and hands-on on building maintenance works and landscape scope.

Ensure vendor completed 52 weeks maintenance schedule as planned, preventive work (PM) and corrective work (CM) to ensure work carried out safely and efficiently.

Attend monthly meeting and evaluate vendor’s performance, ensure vendor submit monthly report, measure vendor’s KPI.

Responsible for country regulatory compliance and regularly review the requirements, maintaining ISO 9001, ISO 14001 and ISO 45001 certification including identify gaps and timely closure of audit/non-compliance findings.

Support business development team for technical assessment, scoping, pricing and recommendations for self-perform opportunities.

Responsible for both soft and hard services – soft services include but not limited to general cleaning, specialize cleaning for data centre, physical security guard management, landscaping, pantry services, etc. Hard services include but not limited to security system (CCTV, card access, etc.), elevators (cargo & passenger), loading dock system, car park gantry and auto-gate system, all building fabric works, etc.

To efficiently handle inbound and outbound customer call inquiries.

To provide fast and timely solutions to all customer related problems.

To ensure customer satisfaction by providing excellent Customer Services.

To be constantly guided by company's service standards.

Effectively manage large numbers of incoming calls

Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

制作适合各年龄层，各平台的文案内容。

创造有趣、有价值、有创意和合适的内容角度/想法

熟悉社交媒体趋势

对教育行业有热忱

在 Facebook、Instagram、Tik Tok 和其他相关平台上增加我们内容的页面浏览量和互动量

拥有摄影、拍摄影片、剪辑、编辑的技能者优先考虑

Responsibilities

-Maintains a clean & organised environment

-Connecting & engaging with customers

-Recommending selling on food, beverage & merchandise

-Deliver world class customer service to all customers

-Provide quality beverage & food products

-Maintain good attendance & punctuality

Tanggungjawab:

Anda merupakan Guest Experience Leader dan sentiasa berinteraksi dengan para pelanggan

Anda perlu mengendalikan aktiviti untuk keluarga pada setiap hujung minggu

Job Summary

This role contributes to company’s success by providing a legendary customer service experience, acting with a customer comes first attitude to create meaningful customer connections. Models and acts in accordance with company’s guiding principles.

Summary of Key Responsibilities

-1)Welcomes our customers in a friendly and professional manner and presents a positive first impression, synonymous with company’s brand image.

-2)Proactively engages customers through frequent and spontaneous sampling sessions to create attention for company’s products.

-3)Interacts with customers, ascertains their needs and serves customers by helping them select products and merchandize and assisting with inquiries or concerns.

-4)Supports company sales through engagement with customers, suggestive selling and sharing product knowledge.

-5)Assists store with other duties which includes, but not limited to stocking of merchandize, ensuring tidy arrangement of tables and chairs, general cleanliness of the store, etc.

-6)Offers recommendations to continuously improve customer experience.

-7)Supports the implementation of company’s programs or initiatives.

-7)Follows company’s operational policies and procedures and reports essential information to superior.

Job Description

To assist restaurant manager to meet all operations KPIs in the respective store

Ensuring shift is properly staffed and ready to handle business volume

To provide coaching to team members on their day-to-day operationsli>To always maintain effective communication

To assist in active recruiting plan when necessary

To achieve company service goals and service targets during the shift

To uphold Domino’s Pizza’s policies and standards

To handle all customer complaints and resolved it in a timely manner

To assist restaurant manager on their weekly administrative paperwork as and when needed

Job Summary

This role contributes to company’s success by providing a legendary customer service experience, acting with a customer comes first attitude to create meaningful customer connections. Models and acts in accordance with company’s guiding principles.

Summary of Key Responsibilities

-1)Welcomes our customers in a friendly and professional manner and presents a positive first impression, synonymous with company’s brand image.

-2)Proactively engages customers through frequent and spontaneous sampling sessions to create attention for company’s products.

-3)Interacts with customers, ascertains their needs and serves customers by helping them select products and merchandize and assisting with inquiries or concerns.

-4)Supports company sales through engagement with customers, suggestive selling and sharing product knowledge.

-5)Assists store with other duties which includes, but not limited to stocking of merchandize, ensuring tidy arrangement of tables and chairs, general cleanliness of the store, etc.

-6)Offers recommendations to continuously improve customer experience.

-7)Supports the implementation of company’s programs or initiatives.

-7)Follows company’s operational policies and procedures and reports essential information to superior.

1. Perform daily equipment checklist to ensure all operating at it’s optimum efficiency.

2. Execute & perform daily maintenance work as assigned by FM Manager.

3. Escalate to superior if there are any abnormalities in equipment operating parameters.

4. Proactive in daily preventive maintenance & complete all job as per schedule.

5. Ensure all energy best practices in place as per guidelines.

6. Responsible to ensure all equipment & facilities is in a safe & good condition for store trading.

7. Record down daily maintenance activities in online maintenance portal.

Requirement;

8. Independent & able to work based on priority.