Diploma or above in Business, IT, Communications, Finance, Customer Experience or a related field; relevant practical experience may also be considered
At least 1–2 years of customer support, online platform, fintech, payment, digital asset, blockchain or technology related experience is preferred
Good written and spoken Mandarin Chinese and English. Bahasa Malaysia or additional languages are an advantage
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Technical Support
Troubleshooting
Customer Service
Hardware Support
Software Installation
Network Basics
Problem Solving
Communication Skills
Time Management
Active Listening
Ticketing Systems
Remote Support
Cold Calling
Time Management
Communication Skill
Presentation Skill
Upselling
Managing a Client Engagement
Answering Telephones
Business Correspondence
Calling Clients
Client Relations
Record Keeping
Customer Service
Directing Clients
Ema
Full Accounting Operations Experience
Bank & Account Reconciliation
Month-End Closing Support
SQL Accounting System
Microsoft Excel & Reporting
Accounting Documentation
Problem-Solving & Accuracy Control