To follow up and coordinate with internal parties to meet customer’s delivery requirements
To follow up payment collection from customers and ensure payment collection is on time.
To handle customer complaint and coordinate with internal parties for problem solving and decision making, in terms of selling price, payment mode, quality issues, delivery lead-time etc to achieve total satisfaction of customers.
To prepare Sales forecast, keep stock, clear buffer stock and collect market information as reference for future planning and strategy
Develop and implement quality assurance policies, procedures, and standards. (Handle and manage documents related with ISO 22000, HACCP, HALAL, MeSTI and etc)
Monitor raw materials, storage, processes and delivery finished goods to ensure they meet quality standards. (Follow SOP and policies)
Investigate customer complaints and ensure corrective measures are taken.
Manage documents requested from customers. (Questionnaire, product specification, process flow, certificates and others)
Train staff on quality standards and procedures. (SOP Training, Induction Training for new staff and related training)
Liaise with internal and external stakeholders to ensure quality standards are met. (Internal Audit and External Audit)
Monitor and review the performance of quality control staff.
Prepare samples for our customers, lab test and R&D.
Handle R&D for improve the quality of finished goods, shelf-life study and others.