Fluent spoken Cantonese and fluent written and spoken English are essential because the role involves regular communication with Cantonese-speaking clients and English-speaking colleagues in the UK.
Able to locate the exact step and user group affected. Separate UX friction from technical failures, unclear value or a differentuser need. Combine funnel data, firsthand product checks, user conversations and support evidence. State what is knownand what is still a hypothesis.
Mandarin-speaker is required for this role as the successful candidate will need to handle queries and coordinate daily with Mandarin-speaking clients.
1. Strong communication skills, especially in English and Mandarin, know Cantonese is advantage2. Able to anticipate needs, and solve problems independently