Collaborate closely with the sales team to support strategic accounts and assist in qualifying business opportunities.
Analyze customer requirements and design suitable solutions, including preparing proposals and bill of materials (BOM).
Provide technical support throughout the sales cycle, including clarifying product features, advising on implementation, and ensuring tender compliance.
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Customer Service
Technical Support
Helpdesk Management
Medical Device Support
Problem-Solving
Communication Skills
Troubleshooting
Customer Relationship Management
Electronics
Electrical Knowledge
Serve as the primary technical liaison between clients, partners, and internal teams. Conduct regular communications on project progress and service updates to ensure information transparency.
Deliver product operation and maintenance training to clients. Provide on-site production support as needed, and perform after-sales service work such as equipment operation and maintenance, troubleshooting, hotline response and technical guidance in accordance with contract requirements.
Strengthen on-site client relationships to continuously improve customer satisfaction.
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You will identify and resolve electrical or mechanical problems with minimal assistance and develop potential sales and business opportunities through customer knowledge.
You will suggest product and process improvements to enhance operations.
You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
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Troubleshooting and Repair: Diagnose and troubleshoot technical problems with biomedical equipment, utilizing technical manuals, diagnostic tools, and software interfaces. Identify root causes of malfunctions and implement corrective actions to restore equipment functionality promptly.
Quality Assurance: Follow quality standards, regulations, and best practices in all service tasks. Ensure compliance with relevant regulations like MDA, ISO, and GDPMD to maintain patient safety and equipment reliability.
Documentation: Keep detailed records of service work, including logs, reports, and equipment info. Note what was found, fixed, and used during each visit. Share detailed updates with management and customers as needed.
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Analyzing disturbance records, event logs, and fault data to evaluate system performance and identify areas for optimization.
Supporting SCADA/DCS/IEC 61850 integration to ensure seamless communication and interoperability of protection relay systems.
Troubleshooting & Fault Analysis: Diagnosing relay and electrical system failures using on-site or remote diagnostic tools; identifying root causes, recommending preventive actions, and supporting fault investigations related to protection mis-operations.
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Analyzing disturbance records, event logs, and fault data to evaluate system performance and support optimization of protection schemes.
Supporting SCADA/DCS/IEC 61850 integration to ensure seamless communication and interoperability of protection relay systems.
Diagnosing relay and electrical system failures using on-site or remote diagnostic tools; identifying root causes, recommending corrective and preventive actions, and supporting fault investigations related to protection mis-operations and equipment trips.
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