Serve as the primary technical liaison between clients, partners, and internal teams. Conduct regular communications on project progress and service updates to ensure information transparency.
Deliver product operation and maintenance training to clients. Provide on-site production support as needed, and perform after-sales service work such as equipment operation and maintenance, troubleshooting, hotline response and technical guidance in accordance with contract requirements.
Strengthen on-site client relationships to continuously improve customer satisfaction.
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Installation, testing, commissioning, and maintaining protection relays and associated LV/MV switchgear systems in compliance with ABB processes, safety standards, and quality requirements.
Configuring and testing protection relays (feeder protection, differential, overcurrent, distance) with a first-time-right approach to ensure accurate and efficient execution.
Performing relay settings calculation, verification, and implementation based on system requirements and protection scheme specifications.
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Analyzing disturbance records, event logs, and fault data to evaluate system performance and support optimization of protection schemes.
Supporting SCADA/DCS/IEC 61850 integration to ensure seamless communication and interoperability of protection relay systems.
Diagnosing relay and electrical system failures using on-site or remote diagnostic tools; identifying root causes, recommending corrective and preventive actions, and supporting fault investigations related to protection mis-operations and equipment trips.
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Analyzing disturbance records, event logs, and fault data to evaluate system performance and identify areas for optimization.
Supporting SCADA/DCS/IEC 61850 integration to ensure seamless communication and interoperability of protection relay systems.
Troubleshooting & Fault Analysis: Diagnosing relay and electrical system failures using on-site or remote diagnostic tools; identifying root causes, recommending preventive actions, and supporting fault investigations related to protection mis-operations.
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In this role, you will execute service and engineering activities related to protection relays and electrical systems of low to medium complexity, in accordance with ABB standards, safety guidelines, and quality requirements.
Field Service & Technical Execution: Installing, testing, commissioning, and maintaining protection relays and associated LV/MV switchgear systems in compliance with ABB processes, safety standards, and quality requirements.
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Maintain a working relationship with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
Maintain daily communications with customers to ensure resolutions and proper follow-ups.
Administrative responsibilities such as prepare and maintain accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory and other management reports in a timely manner.
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Maintain a working relationship with the commercial team and Service Manager to advise of activity/changes related to sales opportunities in assigned territory.
Maintain daily communications with customers to ensure resolutions and proper follow-ups.
Administrative responsibilities such as prepare and maintain accurate customer service logs, internal service records, diagnostics updates, customer install base, spare part inventory and other management reports in a timely manner.
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Maintain allocated service tools and all Personal Protective Equipment (PPE) issued in accordance to required EHS standards and company policies.
Maintain the upkeep of service facilities and service vehicles according to 5S standards and recommend repair and servicing as and when required.
Participate in periodic service and safety training as scheduled to ensure constant update of product knowledge as well as to meet industry's EHS statutory requirements in carrying out related field activities.
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