Monitor customer accounts for overdue payments and initiate collection efforts through phone calls, emails, and payment reminders.
Reconcile customer accounts and resolve any discrepancies or disputes related to invoicing or payments, escalating complex issues to senior team members.
Prepare and maintain accurate records of all collection activities, including payment arrangements, promises to pay, and correspondence with customers.
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Load and unload packages and materials from the van, ensuring proper handling and securing of goods to prevent damage during transit.
Maintain accurate delivery logs, including proof of delivery signatures, mileage, and any discrepancies or issues encountered during the route.
Provide excellent customer service by interacting professionally with clients at delivery points, answering basic inquiries, and representing the company in a positive manner.
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Ensure all customers’ voice is promptly reported to dealer management
Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System
Ensure customer database is updated in timely manner and protected at all times through constant monitoring
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