• Monitor, track, and follow up on open support tickets to ensure timely resolution in accordance with the agreed Service Level Agreements (SLAs).
• Draft and prepare basic documentation such as user guides, FAQs, standard operating procedures (SOPs), and reports in both English and Malay languages.
• Escalate unresolved issues to the appropriate internal teams or management for further investigation and resolution.
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Troubleshooting: Posted competency to perform investigation and technical support in relating to product complaint, production deviation & raw material quality issue. Continuous improvement to resolve product performance gaps.
Any other duties and responsibilities as assigned by the company from time to time.
New product development: Manage product development processes including technical studies, formulation development, product safety clearance, claim substantiation, and product information filing.
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Troubleshooting: Posted competency to perform investigation and technical support in relating to product complaint, production deviation & raw material quality issue. Continuous improvement to resolve product performance gaps.
Any other duties and responsibilities as assigned by the company from time to time.
New product development: Manage product development processes including technical studies, formulation development, product safety clearance, claim substantiation, and product information filing.
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Technical Guidance: Provide technical expertise in automation tools and technologies, supporting team members in troubleshooting and optimizing solutions.
Stakeholder Communication: Liaise with cross-functional teams, including IT, operations, and management, to ensure alignment and support for automation initiatives.
Performance Metrics: Develop and track key performance indicators (KPIs) to measure the success of automation efforts and report findings to senior management.
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Production Management
Quality Assurance
Process Improvement
Team Leadership
Inventory Management
Supply Chain Management
Quality Control
Operations Management
Manufacturing Processes
Problem-Solving
Provide on-site and remote support to clients, assisting with any technical issues or questions regarding the performance of surveillance systems.
Conduct testing, calibration, and performance checks to ensure all components of the surveillance system function optimally.
Maintain accurate records of maintenance activities, including service requests, repairs, and system configurations, and update asset management databases.
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